Customer Service Representative

Identify and assess customers needs to achieve satisfaction Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines Keep records of customer interactions process customer accounts and file documents Stay uptodate with the organizations new regulations products and service launches through efficient communication with the management Collaborate with the technical team to solve ongoing issues with a product or service