Mystery Shopper

As a Mystery Shopper your primary responsibility is to visit various retail stores restaurants or service establishments anonymously and assess the quality of customer service provided In the role of a Mystery Shopper you will discreetly visit a variety of retail establishments restaurants or service outlets to assess customer service quality Mystery Shoppers must adhere to employerprovided guidelines and scenarios which are instrumental in evaluating staff performance adherence to company policies and the overall customer experience Evaluating staff performance ensuring adherence to company policies and assessing the overall customer experience are key responsibilities for Mystery Shoppers who must follow specific guidelines and scenarios provided by their employer In the role of a Mystery Shopper meticulous and unbiased documentation is key encompassing employee behavior store cleanliness product knowledge and adherence to sales techniques