Guest Relations Officer

Guest Relations Officer Job Location Abu Dhabi United Arab Emirates Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department Supervise train audit Guest Relations Executives Identify learning and development needs for all Guest Relations Executives and share those with the Guest Relations Manager Develop new ideas for cost effective guest amenities Updates accurate guest preferences and feedback in Opera Selects MOWOW guests on a daily basis and completes the necessary arrangements for an enhanced stay Works closely with the Front Office Housekeeping Room Services Concierge Executive Office and all F B departments Maintains all quality standards and procedures from guests inhouse stay to guests departure Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences LQEs and the MOHG Pillars Assists the Front Office during need periods Maximize rooms revenue by upselling guests upon arrival Provide quality service to the guests by responding to requests promptly efficiently and courteously during checkin checkout and throughout the guests experience Supervise the daily operation of the Emirates Palace Boutique Perform any other reasonable duties as required by the Rooms Division Manager or Front Office Manager