Customer Service Executive

Understand the demand of consumers to provide timely service and solutions Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information Adhere to strict deadlines for solving projectrelated issues and provide appropriate suggestions for achieving the desired results Keep records of customer interactions process customer accounts and file documents Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Troubleshoot and resolve product issues and concerns