Customer Service Representative Job Location Dubai UAE Key Responsibilities Handle incoming customer inquiries and provide accurate information on products services and policies Resolve customer issues promptly and professionally ensuring a high level of satisfaction Maintain records of customer interactions feedback and resolutions in the CRM system Collaborate with other departments to address and resolve complex inquiries or complaints Assist in customer onboarding guiding them through service features and best practices Proactively identify opportunities to enhance the customer experience and streamline service processes Follow company policies and procedures to ensure compliance in all customer service activities Requirements UAE national with Family Book required for this role Excellent verbal and written communication skills in Arabic and English Previous experience in customer service or a related field is a plus Proficient in using Microsoft Office and familiarity with CRM systems is advantageous Strong problemsolving skills with a customercentric approach Ability to handle a high volume of inquiries in a professional manner
Customer Service Representative • Dubai, United Arab Emirates