Boutique Manager Store Manager

Overview of the role The Boutique Manager is accountable for sales performance focusing on growth and profitability customer satisfaction merchandising standards store operations and the training and development of the entire staff Accountable for achieving Annual Budget of the showroom Brand Budget 80 Effective Showroom Visual Merchandising Operations 85 score Customer Service Excellence DSES Stock Pilferage 0 Lead a highly Motivated Performing showroom team 85 of team members achieve of their objectives SelfDevelopment Attend minimum 2 selfdevelopment programs What you will do Description of Accountability Customer Experience Sales Responsible for high standards of customer service standards in all areas of operations by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively customer service standards are maintained at point of sale and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures Support all marketing and promotional measures by ensuring that suitable changes and modifications in merchandising is approved by Store Manager and made in consultation with visual merchandising team to support the campaign with minimal disruption during regular store hours suitable manpower planning done by department managers and stock planning is done to effectively support expected demands Drive Sales Profitability Support the Retail Operations Manager by participating in the process of monthly forecasting by receiving inputs relating to product range from various departments monitor progress through weekly meetings and initiate corrective measures incase of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved Meets or exceeds profitability expectations for the store in sales payroll shrink and conversion Creates and executes strategies to maximize store sales and control expenses Operational Effectiveness Controls company assets by meeting all loss prevention measures consistent management of inventory in and outbound stock movements sales returns exchange store maintenance etc Executes and complies with all company policies and store procedures Work closely with the Operations Manager and Department Managers in ensuring smooth store operation by ensuring all standards relating to merchandising are implemented and followed to maintain brand integrity company policies regarding store operations are adhered to facilities provide to visitors are in place high risk areas identified and requisite measures taken to reduce shrinkage cost saving measures are regularly investigated to control wasteful expenditure and minimize operating costs with the objective of meeting desired retailing standards at cost effective levels Team Management Maintain motivated store team use positive reinforcement to encourage continued improvement Ensure consistent Staff Performance development by coaching counselling disciplining planning monitoring and appraising performance results Oversee Monitor all Cashiering activities daily cash credit reconciliations bank deposits down payments and sales orders Responsible for role delivery and development of Second Incharge Manage team Annual leave plans keeping in mind business needs and seasonal promotional peak periods Ensure retail back office coordinator is informed upadted on all leaves comp offs etc for proper records SelfDevelopment Maintain professional and technical knowledge by attending product training workshops and training programs People Development HR Networks supports recruiting hiring developing and retaining high quality management and associates to fill store profile and succession planning Leads by example trains develops and provides ongoing feedback and coaching on product knowledge selling skills visual merchandising and delivering the customer experience Organizes weekly staff meetings and daily briefings to recap store performance and to communicate new company goals and strategies as well as new store procedures and performance targets People Development HR Networks supports recruiting hiring developing and retaining high quality management and associates to fill store profile and succession planning Leads by example trains develops and provides ongoing feedback and coaching on product knowledge selling skills visual merchandising and delivering the customer experience Organizes weekly staff meetings and daily briefings to recap store performance and to communicate new company goals and strategies as well as new store procedures and performance targets