Operations Coordinator

Join Our Growing Pet Services Team We re a fastgrowing pet services company offering boarding daycare grooming and training We re looking for a handson Operations Coordinator to be physically present onsite and help ensure smooth daytoday operations Key Responsibilities Oversee dog checkins and checkouts ensuring accurate handover of each dog s health and care requirements to the team Communicate feeding routines medications and special care instructions to the appropriate staff Monitor the wellbeing of dogs onsite flag any concerns and guide the Customer Support team to communicate with pet parents Track food consumption manage restocking and coordinate with the Admin team to ensure payments are up to date Schedule and oversee vet visits ensuring timely updates are shared with clients via the Customer Support team Keep an eye on van schedules for transport and mobile grooming proactively manage any delays and update the support team Monitor and replenish inventory for all service areas and liaise with suppliers when restocking is needed Handle client concerns and complaints with professionalism empathy and a problemsolving mindset Stay calm under pressure and juggle multiple tasks efficiently in a fastpaced dynamic environment