Job Description
The Customer Service Representative is responsible to ensure timely, accurate order processing and responding, to manage and track approved customer request for quote, orders and billing and to address and resolve any order issues with the support of Customer Support, Operations and Program Management organization at the OEM. This job reports directly to the Safran Cabin Front Office Middle East supervisor :
Job Requirements
Customer service oriented, planning and organizing, quality driven and efficiency, good at communicating under pressure, teamwork, familiar with ERP functions and CRM applications is preferred.
Company Information
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
Customer Service Representative • Dubai, United Arab Emirates