FCY Cash

Job Title FCY Teller Foreign Currency Teller Department Front Office Reports To Head Cashier Location JBR Dubai Work Schedule 6 days week 10 hours day as per shift schedule Job Purpose The FCY Teller is responsible for buying and handling foreign currencies cash from walkin customers in a fastpaced exchange environment The role requires strict adherence to regulatory standards cashhandling procedures and internal policies to ensure secure and efficient transactions Key Responsibilities 1 Currency Exchange Operations Buy various foreign currencies from customers in accordance with company policies and market rates Accurately count verify and authenticate foreign currency notes using detection tools and procedures Ensure the correct rates are applied based on daily approved rates from the Head Cashier or Management 2 Cash Handling Accuracy Maintain strict cash accuracy during all buyside transactions Immediately report any cash shortages or overages to the Head Cashier Organize and secure currency in accordance with vault and drawer protocols 3 Compliance AML KYC Requirements Verify the identity of customers as per KYC guidelines before processing highvalue transactions Flag and escalate suspicious transactions to the Compliance Department or Head Cashier Ensure all transactions are recorded properly on the system in compliance with CBUAE and company regulations 4 Customer Service Greet customers courteously and handle transactions professionally and efficiently Address customer inquiries related to currency exchange services Ensure customer privacy and data confidentiality 5 System Entry Documentation Accurately input all transaction data in the Remitex or equivalent system Ensure all documentation related to FCY purchases is properly scanned recorded and filed Balance and reconcile daily transactions with physical cash before endofshift handover