Customer Happiness Agent

Customer Happiness Agent Job Location Dubai United Arab Emirates Job Overview The Customer Happiness Agent is responsible to handle the accounts of customers and provide them with efficient customer service Key Areas of Responsibilities Provide help and advice to customers about products and services Communicate courteously with customers by telephone email letter and face to face Investigate and solve customers problems whilst working closely with the Team Leader Responsible to keep accurate records of discussions or correspondence with customers Learn about organization s products promotions or services and keeps up to date with changes Responsible for collecting money paid by clients for service product and update the money collection schedule Professional Requirements Bachelor s degree or equivalent At least 3 years experience in Customer Service Excellent communication skills Interpersonal Requirements Good MS Office skills Interpersonal Requirements Good MS Office skills Good verbal and written communication skills Ability to act on own initiative and handle stress well Excellent grooming appearance at all times Sociable with an open personality that fits the brand image Commitment to developing and maintaining a premium brand Salary AED incentives medical annual airfare for self