Data Network Engineer 1

Overview of the role AFET is a leader in converged systems integration and provides complete business solutions to large medium and small customers that include networking solutions IP telephony infrastructure contact center solutions business applications ELV systems professional audiovisual solutions and managed services Data Network Engineer is required to provide support services to AFT s AMC customers and onsite This position operates within the context of Data Network Infrastructure WiFi and Security Solutions Job seeker must be trained and certified on various solutions of Alcatel Lucent Enterprise CISCO Fortinet HP or similar Engineer will be part of the technical support team Job seeker must have excellent handson experience to perform the job What you will do Impart Postsales technical support as per SLA signed with customers Key accountabilities Implementation of Data Network and ICT solutions in coordination with customers principals service providers and business partners to ensure implementation meets design parameters Monitoring and maintaining enterprise level network hardware and applications at customer premises Advanced Diagnostics and monitoring of Data Network Infrastructure Solutions Monitoring network engineering performance and ensure system availability and reliability Configuring and installing routers Aruba Cisco wireless controllers switches firewalls load balancers Performing network maintenance and system upgrades including service packs patches hot fixes and security configurations Incident Management Break fix activities including but not limited to Determining best means to get system back up and running to original specifications Coordinating the repair replacement of failed equipment Maintain current working knowledge of relevant system technologies Attending service requests preventive maintenance health checks Perform change management activities Ensure the committed timelines are met for the projects at customer sites within the agreed scope cost and quality Training to customers on system usage Prioritizing workload to maximize productivity and minimize customer downtime Service Delivery