IT Support Specialist

IT Support Specialist Location Dubai United Arab Emirates Requirements A bachelor s degree in computer science information technology or similar 35 years of experience as an IT support specialist Exceptional ability to provide technical support and resolve queries Indepth knowledge of computer hardware software and networks Ability to determine IT needs and train endusers Proficiency in IT helpdesk software such as Freshservice and SysAid Experience in documenting processes and monitoring performance metrics Advanced knowledge of data base maintenance and system security Ability to keep up with technical innovation and trends in IT support