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Customer Service Representative

Customer Service Representative

Ontime GroupDubai, Dubai, AE
منذ أكثر من 30 يومًا
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.

Responsibilities :

  • Respond promptly and effectively to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding our products and services to assist customers.
  • Assist clients with issues, complaints, and provide solutions in a timely manner.
  • Document customer interactions and maintain comprehensive records in our CRM system.
  • Collaborate with other departments to resolve customer issues and enhance the customer experience.
  • Follow up with customers to ensure their needs were met and satisfaction was achieved.
  • Collect feedback and suggest improvements to enhance the customer service process.
  • Stay informed about product updates and company policies to provide accurate assistance.

Requirements

  • Previous experience as a Customer Service Representative or in a similar role.
  • Outstanding communication skills, both verbal and written.
  • Strong problem-solving skills and the ability to handle difficult situations with professionalism.
  • Customer-oriented with a passion for providing excellent service.
  • Proficient in using CRM software and Microsoft Office Suite.
  • Ability to multitask and manage time effectively.
  • Positive attitude and resilience to work in a fast-paced environment.
  • Fluency in English; additional languages are a plus.

    • Benefits

    Salary + Benefits

    إنشاء تنبيه وظيفي لهذا البحث

    Customer Service Representative • Dubai, Dubai, AE