Lead, train, and motivate the concierge and bell team to deliver world-class guest service.
Oversee daily concierge operations, ensuring smooth and efficient service at all times.
Assist guests with reservations, transportation, directions, recommendations, and special requests.
Build and maintain strong relationships with local partners, service providers, and tourism organizations.
Handle VIP arrivals, special amenities, and personalized service arrangements.
Ensure all guest requests are followed through promptly and accurately.
Monitor departmental performance and implement service improvements.
Manage lost & found procedures in line with hotel policies.
Oversee scheduling, team performance, and departmental communication.
Collaborate with Front Office and other departments to ensure seamless guest experiences.