Technical Support Engineer – Hospitality

Technical Support Engineer – Hospitality

Job Type : Contract

Job Role : Technical Support

Job Location : Dubai

Job Posted on : Jan 29, 2021

Responsibilities :

• Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
• Setup and support for meeting rooms, including info points, click share, and TV setups.
• Install and troubleshoot all Valet locations.
• Monitor iPad connectivity and coordinate with the app team to resolve issues.
• Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
• Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
• Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
• Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
• Monitor UPS System; coordinate with relevant teams for issues.
• Monitor Taxi Count System; coordinate with relevant teams for issues.
• Monitor Access Control System (Columns / Barriers); coordinate with relevant teams for issues.
• Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
• Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
• Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Application Process :

Interested candidates should apply by providing :

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