Job Description
Mission
We are now in requirement of a Subsidiary Administrator to oversee efficient fulfilment of customer orders and shipments. Based in Dubai, this is an exciting and varied role which will require a variety of skills and competencies as the business continues to develop and expand. The successful applicant will be able to demonstrate positive customer service, have good communication and organizational skills. Working in a busy environment, this varied role will suit a self-motivated individual looking for challenge and career progression who has the excellent communication skills that will be required to deal with internal and external contacts.
Main Responsibilities
Support reactive and proactive order processing of customer quotes and orders
Coordinate and oversee all office activities including Day to day Office management, creating processes, improving office services, and implementing communication procedures
Manage office supplies stock and placing orders, manage inventory of office supplies, ensuring availability of necessary materials.
Manage communication between sales, manufacturing and internal departments regarding customer Services and aftersales service, coordinating agenda and providing small quotations.
Serve as a key point of contact for customers, Distributers, Resellers, and staff. Arrangement of customer events in house /external.
Assessing inbound enquiries for quotation and export control screening
Local stock Management and Arrangement and scheduling of shipments and deliveries across the GCC region
Maintain a company calendar , schedule appointments , Scheduling of customer installation and sales visits
Liaison with the UK business to ensure product availability to fulfil customer orders
Coordinate with the internal travel agency any travel and accommodation arrangements
Prepare regular office and administrative reports, support onboarding, and training of new employees
Requirements
Ensure proficient product and job knowledge of what is required in your role; seek training when required
Adhere to all relevant company procedures
Ensure compliance with company policies and procedures.
Handle sensitive and confidential information with utmost discretion.
Record customer complaints per the CCAR procedure and returns per the GRA procedure
Person Specification
The successful applicant will be able to demonstrate positive customer service, have good communication and organisational skills. Working in a busy environment, this varied role will suit a self-motivated individual looking for challenge and career progression who has the excellent communication skills that will be required to deal with internal and external contacts.
Qualified to degree level or equivalent in a technical or commercial discipline
Fluent spoken and written English language skills
Competent Arabic skills desired
Proficient use of an ERP system
Organised, self-motivated, good written and verbal communication skills.
The ability to remain confident in high pressure customer related environments operating to deadlines
Excellent teamwork and collaboration skills, and contributes to a collaborative office culture
Ability to work independently,
Motivated to understand and learn a wide variety of business processes
This is a varied role which will give the individual exposure to different parts of the business to grow their future career within Renishaw.
On the job training and mentoring will be provided and training courses offered where applicable.
Subsidiary Administrator • Dubai
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