Shop Manager II

Overview

Job Description - Shop Manager II (SHO000644)

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

Responsibilities

• Detect, anticipate, and regularly report on customer needs, market trends, and competitor activities impacting the region or market.
• Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty and enhancing the portfolio.
• Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.
• Ensure a smooth and efficient receiving process for items and shipments, while monitoring all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to / from the warehouse, damaged items, devolutions, and shrinkage.
• Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.
• Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
• Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs (including shipments, stock counts, sales, etc.). Ensure effective communication of sales plans and set daily and hourly targets for the shop / department team.
• Log and update all commercial and operational information, as well as various requests, on provided platforms (such as help-desks, events, and loss prevention applications) in a timely and accurate manner.
• Manage the annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible, and reporting variances against the budget.
• Oversee the shop's image and ensure compliance with the brand’s standards. Verify and follow up on the cleanliness, display, and maintenance of the shop, including the windows, cash registers, and stock rooms.
• Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity to facilitate informed decision-making.
• Specific for Multimedia & Lifestyle : Monitor and analyze sales data to pinpoint trends and opportunities for expanding or adjusting departmental offerings. Optimize inventory levels and product assortment to efficiently meet customer demand.
• Specific for Multimedia & Lifestyle : Remain informed on the latest trends and advancements in technology, lifestyles, music, and literature to offer knowledgeable recommendations to customers and enhance sales initiatives.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company. Conduct daily Japanese meetings to keep the staff informed and engaged.

Qualifications

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

General Experience

Four to six years of experience in the Retail, or a similar role.

Managerial Experience

Two years of experience in a managerial role.

BEHAVIORAL COMPETENCIES

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Organization

Calzedonia

Primary Location

United Arab Emirates-UAE, Dubai, Mall Of The Emirates

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