Teller Supervisor

Job Description

We are seeking a highly skilled and experienced Teller Supervisor to join our team in Abu Dhabi, United Arab Emirates. As a Teller Supervisor, you will play a crucial role in managing the day-to-day operations of our teller area, ensuring accurate and efficient customer transactions while maintaining the highest standards of service and compliance.

• Oversee and manage teller operations, including cash transactions, check deposits, fund transfers, and foreign exchange services
• Ensure compliance with bank policies, operational risk controls, and regulatory requirements
• Supervise, coach, and develop teller staff to maintain operational accuracy and consistent service delivery
• Monitor and contribute to achieving branch service KPIs, including customer satisfaction metrics and transaction accuracy
• Manage cash limits and exchange positions in accordance with branch authorization standards
• Conduct regular audits and surprise cash counts to maintain operational integrity
• Prepare and submit daily, monthly, and quarterly reports on teller operations to branch management
• Act as the primary point of escalation for complex transactions and customer inquiries
• Promote the bank's digital channels and self-service options to customers
• Ensure the security of undelivered cards, checkbooks, and sensitive customer information
• Collaborate with branch management to implement process improvements and enhance operational efficiency

Qualifications

• Bachelor's degree in banking, business, finance, or a related field
• Minimum of 5 years of experience in banking operations, with at least 3 years in teller operations and supervisory responsibilities
• Strong knowledge of branch operations, cash management, and regulatory requirements
• Demonstrated leadership abilities and experience in team management
• Proficiency in banking software and systems
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Ability to work in a fast-paced, high-volume environment
• Knowledge of local banking regulations and practices in the UAE
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to make decisions and handle escalations effectively
• Strong organizational skills and ability to multitask