Chief Operating Officer (Fintech)

Group COO – Operations & Systems Leadership

IBMC is assisting our client in hiring a Group COO to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia.

Key Responsibilities

• Strategic & Operational Leadership – Translate the group’s strategic vision into measurable operational frameworks and goals, define and manage group-wide KPIs and OKRs, and lead operational planning, forecasting, and execution to support group expansion.
• Full Process Audits – Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.
• Risk & Scalability Management – Continuously assess current processes and systems for scalability, build a forward-looking risk framework, and drive preventive actions to avoid growth disruptions.
• Process Optimization & SOP Development – Design, document, and roll out SOPs for all major operational domains (onboarding, customer success, marketing, HR, finance, development), enforce consistent standards, and monitor adherence.
• Systems Integration & ERP Implementation – Research and evaluate operational management systems, lead ERP vendor selection and implementation planning, and oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
• Cross-Entity Collaboration – Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support / ops) functions under a unified structure, standardize communication and reporting, and drive coordination.
• Financial & Administrative Oversight – Collaborate with the CFO to control operational costs, track efficiency ROI, introduce operational cost tracking, and oversee contract execution and invoicing processes.
• People Leadership & Culture – Build and mentor a high-performing operations and mid-management team, promote a culture of ownership, support HR with workforce planning and training, and align team development with group goals.
• Executive Collaboration – Partner with the CEO and CFO on strategic planning, risk management, operational budgeting, support due diligence and investor relations with operational reporting.

Key Performance Indicators

Benefits

Qualifications

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