IAM Technical Support Engineer

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Manage & maintain Identity Management Solutions (Sailpoint & ForgeRock)

Sailpoint Identity IQ

• Managing end to end of SailPoint Access Governance and Management.
• Managing User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
• Managing SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
• Establish standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
• Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
• Execute day to day application maintenance & monitoring of Sailpoint infrastructure and functions.
• Maintaining Records for SLA Breaches, Incoming numbers of Incidents / Service Requests, Outstanding tickets and revoked tickets for monthly basis.
• Managing the errors through pending tasks and resolve them.
• Performed Operational tasks which included executing and scheduling Aggregations and Tasks, enabling / disabling user IDs, password management, creating / scheduling custom reports etc.
• Handling SOD Policy creation, workgroup creations, creating Entitlements, AD groups, Business / IT roles.
• Support on live deployment on production environment during releases.
• Participate in requirements gathering and use case development;
• Develop technical project plans and aid in project resourcing;
• Develop and execute test cases and test plans for SailPoint solutions;
• Experience with IdentityIQ Administration and Implementation;
• Develop or contribute to technical project plans with regular tracking and reporting;
• Strong understanding of IAM best practices and standards
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Prepare product documentation, KB articles, SOPs test cases, test plans and support process.
• Experienced with some of the following web technologies : JavaScript, XML, SAML, SPML / SOAP, Web and

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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