Talent.com
Head – Client Service Unit - Private Banking - UAEN Only
Head – Client Service Unit - Private Banking - UAEN OnlyMashreq • United Arab Emirates
Head – Client Service Unit - Private Banking - UAEN Only

Head – Client Service Unit - Private Banking - UAEN Only

Mashreq • United Arab Emirates
11 منذ أيام
الوصف الوظيفي

Overview

The Head of Client Service unit is one of the leadership roles in Private Banking, reporting to the Head of Private Banking. Main purpose of this role is :

  • Handling a team of Customer Service Managers who are tagged to Relationship Managers (RMs) and Clients.
  • Acting as an interface between the team and other departments such as Products, Operations, Credit, Contact Center, Digital Squads (Wealth, Mobile & Online Banking) to ensure efficient client experience.
  • Bringing efficiency in processes by managing turn-around time (TAT), reducing errors and implementing relevant controls.
  • Ensuring the team remains up-to-date on KYC for clients in their portfolio.
  • Maintaining all SOPs, SLAs and process notes.
  • Ensuring all forms, collateral, and stationery are updated regularly in both physical and digital form.
  • Managing all digital journeys that initiate client requests in Face App and EDMS, and driving digitization of manual processes where possible.
  • Owning the client experience for the private bank and collaborating with the Retail bank’s CX team; taking control of client complaints, NPS and other customer surveys.
  • Working closely with Governance teams and Audit on onboarding, KYC, client experience management and operational risks and controls.
  • Driving cross-sell from CSMs for deposits, FX and other focus areas as they emerge from time to time.

#J-18808-Ljbffr

إنشاء تنبيه وظيفي لهذا البحث

Head Client Service Unit Private Banking UAEN Only • United Arab Emirates

الوظائف المماثلة
Head of Client Service & Experience

Head of Client Service & Experience

Mashreq • United Arab Emirates
A leading private banking institution in the United Arab Emirates seeks a Head of Client Service to lead customer service initiatives, ensuring optimal client experiences in private banking.You wil...أظهر المزيد
آخر تحديث: 11 منذ أيام • عَرْضٌ مُرَوَّجٌ له
HNW Private Banking Director : Growth & Relationships

HNW Private Banking Director : Growth & Relationships

Al Ghurair Investment LLC • United Arab Emirates
A leading financial services firm is seeking a Financial Advisor in the United Arab Emirates to enhance Private Banking services for high-net-worth clients. You will provide personalized service, bu...أظهر المزيد
آخر تحديث: 2 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head – Client Service Unit - Private Banking - UAEN Only

Head – Client Service Unit - Private Banking - UAEN Only

Mashreqbank PSC • United Arab Emirates
The Head of Client Service unit is one of the leadership roles in Private Banking, reporting to the Head of Private Banking. Handling a team of Customer Service Managers who are tagged to RMs and Cl...أظهر المزيد
آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Director-Private Banking Front Office

Director-Private Banking Front Office

Mashreq Corporate & Investment Banking Group • United Arab Emirates
To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and ...أظهر المزيد
آخر تحديث: 15 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head – Client Service Unit - Private Banking - UAEN Only

Head – Client Service Unit - Private Banking - UAEN Only

Mashreq Corporate & Investment Banking Group • United Arab Emirates
Role : Handling a team of Customer Service Managers who are tagged to RMs and Clients.Acting as an interface between the team and other departments such as Products, Operations, Credit, Contact Cent...أظهر المزيد
آخر تحديث: 13 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head of Private Banking Client Experience

Head of Private Banking Client Experience

Mashreqbank PSC • United Arab Emirates
A leading financial institution in the United Arab Emirates is looking for a Head of Client Service to lead a team of Customer Service Managers and ensure exceptional client experiences in Private ...أظهر المزيد
آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head of Institutional Client Coverage MEA - MD, State Street Investment Management

Head of Institutional Client Coverage MEA - MD, State Street Investment Management

State Street Corporation • United Arab Emirates
We are looking for an accomplished investment management professional to join our dynamic, diverse SSIM Middle East & Africa (MEA) Client Coverage team. You will be a key member of the MEA team cont...أظهر المزيد
آخر تحديث: 13 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Director - Private Banking Front Office

Director - Private Banking Front Office

Mashreqbank PSC • United Arab Emirates
To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and ...أظهر المزيد
آخر تحديث: 3 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head – Client Service Unit - Private Banking - UAEN Only

Head – Client Service Unit - Private Banking - UAEN Only

Mashreq Bank • United Arab Emirates
Private Banking, reporting to the Head of Private Banking.Handling a team of Customer Service Managers who are tagged to RMs and Clients. Acting as an interface between the team and other department...أظهر المزيد
آخر تحديث: 10 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head of Private Banking Client Service

Head of Private Banking Client Service

Mashreq Bank • United Arab Emirates
A leading financial institution in the United Arab Emirates is seeking a Head of Client Service for their Private Banking division. This leadership role involves managing a team of Customer Service ...أظهر المزيد
آخر تحديث: 19 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head of Institutional Client Coverage MEA - MD, State Street Investment Management

Head of Institutional Client Coverage MEA - MD, State Street Investment Management

State Street • United Arab Emirates
We are looking for an accomplished investment management professional to join our dynamic, diverse SSIM Middle East & Africa (MEA) Client Coverage team. You will be a key member of the MEA team cont...أظهر المزيد
آخر تحديث: 13 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head of Neo & Global Banking.Head of NEO Unit.Retail Banking Group

Head of Neo & Global Banking.Head of NEO Unit.Retail Banking Group

Mashreqbank PSC • United Arab Emirates
Key Leadership role, responsible for shaping and implementing the strategy for NEO segment and for driving the roadmap across all markets (UAE, Egypt, Pakistan). Role also leads NEO geographic expan...أظهر المزيد
آخر تحديث: 8 منذ ساعات • عَرْضٌ مُرَوَّجٌ له • جديد!
Head of Neo & Global Banking.Head of NEO Unit.Retail Banking Group

Head of Neo & Global Banking.Head of NEO Unit.Retail Banking Group

Mashreq Bank PSC • United Arab Emirates
Key Leadership role, responsible for shaping and implementing the strategy for NEO segment and for driving the roadmap across all markets (UAE, Egypt, Pakistan). Role also leads NEO geographic expan...أظهر المزيد
آخر تحديث: منذ يوم واحد • عَرْضٌ مُرَوَّجٌ له
Private Banking Director : HNW Growth & Relationships

Private Banking Director : HNW Growth & Relationships

Al Ghurair Investment LLC • United Arab Emirates
A leading financial services firm is seeking a Financial Advisor in the United Arab Emirates to enhance Private Banking services for high-net-worth clients. You will provide personalized service, bu...أظهر المزيد
آخر تحديث: 7 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head of Client Experience & Digital Banking

Head of Client Experience & Digital Banking

Mashreq • United Arab Emirates
A leading private banking institution in the United Arab Emirates is seeking a Head of Client Service to enhance client experiences in private banking. This role involves team management, collaborat...أظهر المزيد
آخر تحديث: 7 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Head of Neo & Global Banking.Head of NEO Unit.Retail Banking Group

Head of Neo & Global Banking.Head of NEO Unit.Retail Banking Group

Mashreq Bank • United Arab Emirates
Key Leadership role, responsible for shaping and implementing the strategy for NEO segment and for driving the roadmap across all markets (UAE, Egypt, Pakistan). Role also leads NEO geographic expan...أظهر المزيد
آخر تحديث: منذ يوم واحد • عَرْضٌ مُرَوَّجٌ له
Senior HNW Private Banking Relationship Director

Senior HNW Private Banking Relationship Director

Mashreq Corporate & Investment Banking Group • United Arab Emirates
A leading bank in the UAE seeks a Financial Advisor to provide personalized service to a portfolio of high-net-worth clients. The role focuses on optimizing client value through Private Banking prod...أظهر المزيد
آخر تحديث: 15 منذ أيام • عَرْضٌ مُرَوَّجٌ له
Director, Private Banking Front Office : HNW Growth

Director, Private Banking Front Office : HNW Growth

Mashreq • United Arab Emirates
A leading private bank in the UAE is looking for an experienced professional to acquire and manage relationships with high-net-worth clients. The role involves enhancing sales, promoting various fin...أظهر المزيد
آخر تحديث: 8 منذ ساعات • عَرْضٌ مُرَوَّجٌ له • جديد!