IT Support L1

Job Position IT Support L1 Company Name Flint International Location Saudi Arabia Salary SAR 5 6 Total Package Job Purpose Provide efficient Level 1 Level 2 enduser IT support ensuring smooth operation of desktops laptops peripherals and user applications while maintaining high customer satisfaction Key Responsibilities Provide onsite and remote IT support hardware software OS email Troubleshoot Windows desktops laptops printers and peripherals Support Microsoft Outlook Teams OneDrive and basic Active Directory tasks Handle incident tickets user requests and escalations within SLA Manage system access password resets and user onboarding offboarding Coordinate with internal IT teams and vendors for issue resolution Maintain IT support documentation and asset records Required Skills Experience 5 years of handson enduser desktop support experience Strong knowledge of Windows OS MS Office Microsoft and basic networking Experience with ITSM tools ServiceNow Remedy or similar Excellent troubleshooting and customerfacing communication skills Ability to provide independent onsite support