Bell Captain

Job Description

• In charge of supervising bell desk, valet, transportation and airport operations
• Ensure all deliveries are recorded and documented.
• Ensure deliveries are completed in a proper, courteous and timely manner
• Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
• Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
• Ensure the equipment are cleaned and maintained on a daily basis.
• Assist guests with transportation by liaising with our transportation and airport team.
• Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
• Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.)
• Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.
• Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.
• Market and up-sell hotel rooms, facilities, and amenities whenever possible.
• Schedule the weekly bell desk staff operation as well as their breaks
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies
• Report “Lost & Found” items.
• Perform other related duties as assigned or requested

Qualifications