Deskside Support Technician (L2) - EUC & DC UAE

Job Description

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive / VIP staff.

Key Responsibilities :

• Provide onsite and remote support for Windows 10 / 11, macOS, and mobile devices (iOS / Android)
• Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
• Perform IMAC (Install, Move, Add, Change) tasks, including hardware / software deployments and upgrades
• Manage asset inventory, including tagging, tracking, and reporting
• Support VIP users with prompt and professional service
• Collaborate with IT teams to escalate and resolve complex technical issues
• Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary

Requirements

Technical Skills & Experience :

Soft Skills & Certifications :

Physical Requirements :

Benefits

Join Our Team!

If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.

Requirements

WE’RE HIRING AS A EXECUTIVE SUPPORT TECHNICIAN AT BOSTON, MASSACHUSETTS USA! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Executive Support Technician L3 to perform Senior L3 IT Support, to enhance its Field Services Operations (FSO) and Executive Officer (EO) Support at Boston. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You'll Do : Technical Operations & Management : Oversee daily technical operations including system monitoring, maintenance, troubleshooting, and management of advanced technology solutions such as mobile devices, AV / video conferencing, and collaboration tools. Serve as escalation point for complex issues, driving root-cause analysis and executing preventive maintenance to ensure service reliability aligned with executive needs. Strategic Planning, Service Development & Infrastructure Optimization : Develop and implement strategic plans for IT support services, collaboration, and conferencing equipment aligned with organizational goals. Collaborate with IT Infrastructure and Cyber Security teams to evaluate emerging technologies and ensure regulatory compliance. Oversee deployment, maintenance, and optimization of workstations, mobile devices, and conferencing systems while proactively monitoring system performance and user feedback for continuous improvement. Support, Vendor & Budget Management : Establish white glove support services including helpdesk, knowledge bases, and business continuity plans for critical events like board meetings. Manage vendor relationships and ensure SLAs are met to drive continuous improvement and value. Work closely with IT service owners to optimize budgets, allocate resources, prioritize projects, and report progress to senior leadership ensuring alignment with financial guidelines, ROI, and organizational priorities. What You Need : Over 10 years of progressive experience in IT leadership roles, including Digital Workplace Services, service delivery, white glove executive support, and infrastructure operations. Bachelor’s Degree in Computer Science, IT, or related field; Master’s degree or MBA preferred; professional certifications like ITIL Expert, PMP, CISSP, or CISA highly desirable. Demonstrated success in building and managing relationships with C-level executives, leading cross-functional teams, managing complex projects, financial budgets, and driving technology transformations in dynamic environments. Proficiency in IT service management frameworks such as ITIL, COBIT, and Agile with strong emphasis on process optimization, governance, and continuous improvement. Technical expertise in Digital Workplace Services technologies including AV systems, collaboration tools (MS Teams, Cisco Webex, Zoom), operating systems (Windows, Mac, Ubuntu), management tools (Intune, SCCM, Tanium), mobile devices, cybersecurity best practices, and strong communication and problem-solving skills. Why Join Us? : At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Boston, Massachusetts and be at the forefront of IT support excellence!