Talent.com
Client Experience Team Manager - Dubai Mall
Client Experience Team Manager - Dubai MallTiffany & Co. • United Arab Emirates
Client Experience Team Manager - Dubai Mall

Client Experience Team Manager - Dubai Mall

Tiffany & Co. • United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Responsibilities

Client Strategy & Personalization

  • Co-develop and drive an annual Client Engagement Calendar , integrating : Local festive moments (Eid, Ramadan, UAE National Day, Diwali, Christmas) Client life chapters : birthdays, engagements, weddings, births, career milestones Cultural celebrations, global product launches, Tiffany Icons campaigns, and Blue Book High Jewelry events
  • Use CRM data and local knowledge to build segmented engagement journeys for VIC, high-potential, retention and reactivation clusters
  • Translate strategy into action through bespoke activations , surprise-and-delight touchpoints, and curated gifting programs

Prospecting & Relationship Building

  • Partner with the sales team to champion the Prospect Plan , supporting daily outreach and new client recruitment
  • Track and support conversion journeys—from first interaction to lasting emotional bond
  • Accompany Client Associates to client-hosted events, private appointments, dinners, or business lunches as a trusted relationship builder
  • Network actively with concierge teams, hotel partners, corporate clients, and private clubs to elevate brand visibility and generate qualified leads

    • Clienteling Animation & Team Enablement

  • Lead weekly Clienteling Huddles to spark new ideas, review KPIs, celebrate wins, and reinforce standards
  • Co-own the One-to-One Development Plan for each Client Associate alongside Team Managers, ensuring strategic client portfolio growth and goal alignment
  • Train and mentor the team on advanced CRM usage, local etiquette, and personalized selling techniques
  • Partner with the Events and Operations teams to deliver in-store experiences that are unexpected, relevant, and flawlessly executed

    • Analytics & Strategic Planning

  • Extract and interpret client data to identify gaps, trends, and opportunities
  • Define KPIs for outreach, reactivation, multi-category development, and sales uplift through clienteling efforts
  • Present regular insights and proposals to the Store Director to refine the strategy and secure support for new initiatives

    • Brand Advocacy & Luxury Etiquette

  • Act as a Tiffany Cultural Attaché , enriching our clients’ connection to the Maison through brand storytelling, heritage education, and emotional resonance
  • Keep abreast of Dubai’s cultural and social calendar, becoming a trusted advisor on “places to be” and integrating this knowledge into client conversations
  • Foster a culture of elegance, kindness, discretion, and excellence across every interaction

    • Who You Are

  • A highly empathetic leader with strong analytical instincts , combining data with intuition to design unforgettable client journeys
  • A strategic thinker with proven experience in luxury retail or hospitality, who thrives in high-traffic flagship environments
  • Adept at cross-cultural communication , with a refined understanding of GCC, expatriate, and global HNWI profiles
  • Fluent in CRM platforms, with an appetite for segmentation, reporting, and predictive personalization
  • Naturally collaborative, highly organized, and confident in influencing without authority
  • A visible presence on the floor and in-market—where relationships, not roles, make the difference

    • Why This Role Matters

    Tiffany isn’t just about products, it’s about people, and the emotion they associate with every blue box. In this role, you are the architect of that emotion , turning data into decisions, decisions into moments, and moments into loyalty.

    Welcome to the beating heart of Tiffany in the Middle East.

    إنشاء تنبيه وظيفي لهذا البحث

    Manager Dubai Dubai • United Arab Emirates

    الوظائف المماثلة
    Store Manager – Fashion Retail & Team Leadership

    Store Manager – Fashion Retail & Team Leadership

    Alshaya Trade • United Arab Emirates
    A leading retail company in the United Arab Emirates is seeking a Store Manager to drive sales, reduce stock loss, and manage controllable costs. The ideal candidate will have proven store managemen...أظهر المزيد
    آخر تحديث: 6 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Senior Shop Manager : Drive Sales & Customer Experience

    Senior Shop Manager : Drive Sales & Customer Experience

    Azadea Group • United Arab Emirates
    A major lifestyle retail company seeks a Shop Manager II in the United Arab Emirates.Responsibilities include overseeing store operations, ensuring excellent customer service, managing inventory, a...أظهر المزيد
    آخر تحديث: 20 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Tech Project Manager : Cloud & Open Source (Dubai)

    Tech Project Manager : Cloud & Open Source (Dubai)

    Red Hat • United Arab Emirates
    A leading enterprise software company in the UAE is seeking a Technical Project Manager to guide IT services projects.You will manage planning, monitoring, and reporting activities while ensuring a...أظهر المزيد
    آخر تحديث: 8 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Senior Manager - Consulting

    Senior Manager - Consulting

    Dell • United Arab Emirates
    Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer’s strategic, organizational and busin...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Retail Store Leader — Drive Sales & Team Growth

    Retail Store Leader — Drive Sales & Team Growth

    Alshaya • United Arab Emirates
    A leading brand franchise operator in the United Arab Emirates is seeking an experienced store manager to drive sales, reduce stock loss, and promote a high-performing team.The role requires strong...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Head of Customer Experience — TravelTech (UAE)

    Head of Customer Experience — TravelTech (UAE)

    DISCOVERED • United Arab Emirates
    A leading travel company in UAE is seeking a Head of Customer Experience to enhance user engagement.This role demands extensive IT delivery experience within the travel industry and strong leadersh...أظهر المزيد
    آخر تحديث: 29 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Dubai MRO Site Leader : Strategy & Growth

    Dubai MRO Site Leader : Strategy & Growth

    Raytheon • United Arab Emirates
    A leading aerospace company in the United Arab Emirates is seeking a strategic leader for its Dubai MRO operations.The role includes full P&L accountability, directing compliance with regulatory st...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Engineering Team Lead

    Engineering Team Lead

    Bayut | dubizzle • United Arab Emirates
    Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are co...أظهر المزيد
    آخر تحديث: منذ أكثر من 30 يومًا • عَرْضٌ مُرَوَّجٌ له
    Call Center Manager - Super Bytes

    Call Center Manager - Super Bytes

    Qureos Inc • United Arab Emirates, United Arab Emirates
    Super Bytes is seeking a highly motivated and experienced.As Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring high-quality customer serv...أظهر المزيد
    آخر تحديث: منذ أكثر من 30 يومًا • عَرْضٌ مُرَوَّجٌ له
    Technical Project Leader : Cross-Team Delivery & Impact

    Technical Project Leader : Cross-Team Delivery & Impact

    BlackStone eIT • United Arab Emirates
    A dynamic technology company in the United Arab Emirates is seeking an experienced Technical Project Manager.You will lead technical projects ensures timely delivery and alignment with business obj...أظهر المزيد
    آخر تحديث: منذ أكثر من 30 يومًا • عَرْضٌ مُرَوَّجٌ له
    Cosmetics Store Team Lead & Customer Experience

    Cosmetics Store Team Lead & Customer Experience

    Ulta • United Arab Emirates
    A retail company in the UAE seeks an experienced individual to support the Store Manager in achieving operational objectives. The role involves ensuring high customer service levels and effective st...أظهر المزيد
    آخر تحديث: 23 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Store Operations Lead — Sales & Customer Experience

    Store Operations Lead — Sales & Customer Experience

    Apparel Group • United Arab Emirates
    A retail company in the United Arab Emirates seeks an experienced Assistant Store Manager to support overall store operations and ensure an excellent customer experience. Responsibilities include ma...أظهر المزيد
    آخر تحديث: منذ أكثر من 30 يومًا • عَرْضٌ مُرَوَّجٌ له
    Client Manager

    Client Manager

    Qureos Inc • United Arab Emirates, United Arab Emirates
    Unleash Your Potential as a Client Manager in Dubai!.Are you a passionate, driven real estate professional ready to make your mark in Dubai’s thriving property market? This is your chance to elevat...أظهر المزيد
    آخر تحديث: منذ أكثر من 30 يومًا • عَرْضٌ مُرَوَّجٌ له
    Programme Manager Client Experience (Full Time Remote, Open to Candidates Based in )

    Programme Manager Client Experience (Full Time Remote, Open to Candidates Based in )

    Infopro Learning • UAE, DU, AE
    Programme Manager - Client Experience (Full Time Onsite, Dubai, UAE).On-site (Middle East-based - Dubai, Abu Dhabi with regional and occasional international travel. Ready to make an impact with glo...أظهر المزيد
    آخر تحديث: منذ أكثر من 30 يومًا
    Senior Project Manager - Dubai DET

    Senior Project Manager - Dubai DET

    Qureos Inc • United Arab Emirates, United Arab Emirates
    Dubai Economic Development Corporation (DEDC) is the economic development arm of Dubai Department of Economy and Tourism (DET). DEDC’s goals include enhancing Dubai’s economic competitiveness; imple...أظهر المزيد
    آخر تحديث: منذ أكثر من 30 يومًا • عَرْضٌ مُرَوَّجٌ له
    Retail Shop Manager - Drive Sales & Team Excellence

    Retail Shop Manager - Drive Sales & Team Excellence

    Azadea Group • United Arab Emirates
    A leading retail company in the United Arab Emirates is seeking a Shop Manager with experience in managing retail operations. The ideal candidate will have a Bachelor’s Degree, 3 years of managerial...أظهر المزيد
    آخر تحديث: 20 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Lead, Private Banking Client Service Team (CSM)

    Lead, Private Banking Client Service Team (CSM)

    Mashreq Corporate & Investment Banking Group • United Arab Emirates
    A leading banking institution in the UAE is seeking a Head – Client Service Unit for Private Banking.This executive role involves managing a team of Customer Service Managers and ensuring complianc...أظهر المزيد
    آخر تحديث: 9 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Head of Customer Experience

    Head of Customer Experience

    DISCOVERED • United Arab Emirates
    Requires relocation to the UAE • • •.Are you ready to shape the future of travel experiences? We’re partnering with one of the UAE’s leading travel companies to hire a Head of Customer Experience who ...أظهر المزيد
    آخر تحديث: 29 منذ أيام • عَرْضٌ مُرَوَّجٌ له