Overview
We are seeking a dynamic and experienced SPA and Recreation Manager to join our luxury resort in Ras Al-Khaimah, United Arab Emirates. The ideal candidate will oversee all aspects of our spa and recreational facilities, ensuring exceptional guest experiences and operational excellence.
Responsibilities
- Manage daily operations of the spa and recreation facilities, including scheduling, staffing, and inventory management
- Develop and implement innovative spa treatments, wellness programs, and recreational activities to enhance guest satisfaction
- Lead, train, and motivate a team of spa therapists, fitness instructors, and recreation staff
- Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and cleanliness
- Create and manage budgets, monitor financial performance, and implement cost-control measures
- Develop marketing strategies to promote spa and recreation services, increasing revenue and brand awareness
- Collaborate with other departments to create integrated guest experiences and cross-promotional opportunities
- Handle guest inquiries, feedback, and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction
- Stay current with industry trends and best practices, continuously improving service offerings and operational efficiency
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or related fieldMinimum 2 years of experience in spa and recreation management, preferably in a luxury hospitality settingProven track record in team leadership, financial management, and customer service excellenceStrong knowledge of spa treatments, therapies, fitness programs, and wellness trendsExcellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholdersProficiency in spa management software and Microsoft Office SuiteRelevant spa and wellness certifications (e.g., International Spa Association certification) preferredExperience in marketing and promoting spa and recreational servicesAbility to work flexible hours, including weekends and holidaysFamiliarity with UAE hospitality industry standards and cultural sensitivities is a plus#J-18808-Ljbffr