Groups Supervisor

The Groups Supervisor is responsible for coordinating and managing group reservations itineraries and experiences for large parties whether in a hospitality tourism or travel setting This includes overseeing group bookings ensuring excellent service delivery and working closely with operations sales and guest service teams to meet client expectations Key Responsibilities Handle group reservations and special requests across hotels events or travel services Liaise with travel agents corporate clients or group leaders to confirm details Ensure accurate room blocking allocations or itinerary arrangements Coordinate with internal departments front office F B housekeeping transport for seamless service Maintain group records contracts and billing details Provide timely updates and reports to sales or reservations managers Supervise junior staff or group coordinators during peak periods or events Manage checkin checkout procedures and special amenities for group guests Resolve issues or complaints from group clients professionally and efficiently Ensure compliance with service standards policies and safety regulations