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Customer Service Rep for Alan David Custom - - 15465

SomewhereAjman, Ajman Emirate, United Arab Emirates

2 منذ أيام

الوصف الوظيفي

Overview

Role : Customer Service Representative

Location : Somewhere Global Village, Dubai, United Arab Emirates

Start Date : Immediately

Salary Range : $2,000 - $2,500

Type : Full-Time

Job type : Remote

Responsibilities

Client Management & Resolution : Handle escalated client inquiries, complaints, and complex order issues (e.g., fit adjustments, fabric discrepancies, scheduling conflicts) with professionalism and empathy.
Order Support : Assist clients with the custom ordering process, clarifying tailoring terminology, tracking order status, and coordinating logistics between the client, tailors, and production teams.
Communication : Conduct high-quality client interactions via phone, email, and live chat, ensuring prompt and accurate responses that reflect the brand's luxury image.
Process Improvement : Identify recurring service issues and propose solutions to management to improve overall client experience and operational efficiency.
Documentation : Accurately document all client interactions, issue resolutions, and order details in the CRM system.
Product Knowledge : Maintain in-depth knowledge of all AlanDavidNYC products, services, fabrics, pricing, and tailoring processes.

Qualifications

Experience : Minimum of 15-20 years of experience in a high-touch customer service role, preferably within a luxury retail, bespoke tailoring, or high-end e-commerce environment.

Neutral U.S. Accent : Must possess a clear, neutral U.S. accent with excellent articulation.

Proper English : Flawless command of written and verbal Standard American English, including grammar, syntax, and vocabulary.

Technical Proficiency : Proficient in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.

Interpersonal Skills : Strong emotional intelligence, patience, and the ability to maintain composure under pressure.

Discretion : Ability to handle confidential client information and sensitive issues with the utmost discretion.

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إنشاء تنبيه وظيفي لهذا البحث

Customer Service • Ajman, Ajman Emirate, United Arab Emirates