Coordinator Rider On Ground Ops

Overview

Monitor live operations to ensure optimal performance across the city / zone. Track and assess rider performance on a city / zone level. Ensure effective rider utilization during peak and non-peak hours. Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights. Manage walk-in queries from riders. Liaise with fleet partners to ensure smooth communication. Assist dispatchers with rider-related communication. Facilitate feedback loops between riders and management. Resolve queries and escalations from internal and external stakeholders in a timely manner. Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders. Investigate rider-related issues raised by customers or vendors. Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency. Perform ad hoc tasks as requested by the line manager.

Responsibilities

• Monitor live operations to ensure optimal performance across the city / zone.
• Track and assess rider performance on a city / zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
• Perform ad hoc tasks as requested by the line manager.

Qualifications

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