Hostess

Hostess

To provide prompt and courteous F&B service to the Hotels guests.

Maintain a friendly and diplomatic relationship / manner with all prospective guests who wish to enter the restaurant or bar at all times

Ensure all reservation information is properly documented including time date number of covers name / room number and contact number

Prepare table allocations from reservation book before respective meal period seating

Ensure guests are graciously shown to their tables within a reasonable time of their reservation

Adhere to hotel door policies and restrictions including local and federal age guidelines aligned with liquor licensing

Guarantee there is host / hostess coverage at the reception / welcome desk at all times

Guarantee that the phone is answered within 2 rings in a courteous and helpful manner

Ensure door policies concerning the entry of guests and these are adhered to at all times

Ensure that seating is fair for all service staff

Perform related duties and special projects as assigned

Qualifications : PERSONAL ATTRIBUTES

• Good Reading writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

One to two years in a public contact position preferably in an upscale or lifestyle brand restaurant or lounge

Enter and locate work related information using computers and / or point of sale systems

Possess a gracious friendly and fun demeanor

Ability to multitask work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work : No

Employment Type : Fulltime

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