Technical Account Manager

Overview

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Account Manager to join our amazing culture. As a Technical Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who We Are :

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who You Are :

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Account Manager.

What you will do with your expertise and our support :

Responsible for all pre-sales activities pertaining their personal accounts and / or their local designated team’s activities and management — this includes developing bids and integrated solutions, in collaboration with technical PMs & Presales department. Presents to clients proposed solutions and manages clients’ expectations and requirements. Manages key accounts and develops them.

Responsibilities

• Manages Presales personnel, monitoring their activities, providing support & guidance when needed.
• Participates in sales calls with colleagues when needed.
• Develops technical design and commercial pricing for the presales team.
• Suggests discounts, margins, & presentations of the presales team, and provides guidance on the same when needed.
• Keeps records and organizes reporting back to the director on all presales activities.
• Provides strategic feedback & input on presales activities.
• Organizes the presales team leaves & vacations in coordination with HR department.
• Participates in recruiting new presales personnel.
• Monitors & develops their own team.
• Coordinates & provides data on training requirements for their teams.
• Coordinates with other departments on ongoing projects, bids, troubleshooting & any activity that might require input.
• Be available for traveling, meeting new clients, and site surveying even in harsh conditions.
• Gets brief from client on required solution(s), obtains available documentation, contacts consultants (if applicable), conducts site visits if possible.
• Opens new accounts & establishes relationships with clients & suppliers.
• System design based on client’s requirements – the design includes setting specifications of hardware, software, technical drawings and IT infrastructure for the solution; may include power, mechanical and electrical requirements for project execution.
• Commercial aspects of each project including BoQ production, recommending optimal software and hardware and pricing, and negotiating terms with the client.
• Technical submittal of the solution in the form of technical and commercial bid / proposal.
• Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.
• Briefs PM on all aspects of the project and hands over all documentation, client contacts and other aspects for commencement of project execution.
• Interacts with the PM and client as required to ensure follow up on project execution and delivery.
• Assists AutoCad section in preparing final solution drawings.
• Supports in any required business development with potential or repeat clients.
• Manage key accounts and advise on their approach strategy.
• Provide feedback on the general performance of MVP inside key accounts.
• Advise and implement action steps to maintain relationships and retain sales growth in key accounts.

Qualifications

Working Conditions

Experience & Seniority

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