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Communications Control Coordinator- (Emirati Talent )

Communications Control Coordinator- (Emirati Talent )

MiralUnited Arab Emirates
منذ أكثر من 30 يومًا
نوع الوظيفة
  • وقت كامل
الوصف الوظيفي

Job Scope :

  • Answer all telephone and radio calls coming into the Communications Control Room (CCR) in a timely

manner.

  • Transmit relevant information into the operation in a timely manner.
  • Ensure relevant units acknowledge transmitted information.
  • Accurately log communication activities in the logbook and database.
  • Ensure Duty Managers are on-site as scheduled.
  • Confirm Palace, Visitor Centre and Exhibition area readiness.
  • Report all relevant operational information to the Duty Manager in a timely manner.
  • Raising service requests (SR) for Maintenance as required by the park duty manager.
  • Follow up on maintenance and service requests as requested by the duty manager.
  • Complete weekly SR update reports and send to the Operations Director and Management Team
  • Drafting e-mails and standard reports, many of which will be based on standard templates.
  • Handling any filing required in the department and ensuring the necessary documents and records are
  • updated and filed correctly.
  • Updating regular trackers, excel sheets, data logs and reports.
  • Identify and communicate any perceived discrepancies in reports to relevant stakeholders.
  • Confirm daily information with the park duty manager to ensure accuracy and transparency when completing daily reports.
  • Send daily SMS message to key stakeholders.
  • Participate in regular crisis management refresher trainings as required by the department.
  • Ensure timely communication in the event of a crisis event.
  • Participate in regularly scheduled crisis management trainings and scenarios.
  • Support department teams with Kronos administration
  • Any other related duties as assigned by the department.

    • Essentials :

  • Higher secondary or equivalent
  • 6 months of experience working in an operational department within the hospitality

    • or leisure industry (. Operations, Guest Services, Park Services or Security)

  • Excellent communication skills (reading, writing, and speaking) in English
  • Ability to use Microsoft Office to a good standard (Word, Excel and PowerPoint)
  • Good problem solving skills
  • Analytical skills (to identify trends in provided data)
  • Ability to act quickly and think on your feet

    • Desirable :

  • 6 months experience in an administrative role
  • Knowledge of attractions, specifically Operational departments (. Operations,

    • Guest Services, Park Services and Security)