Operation Support Engineer ESP Surface Equipment

Responsibilities Respond to technical queries submitted to their dedicated primary and backup help desk within the specified Service Level Agreement SLA framework Conduct necessary followups to queries answered to verify the effectiveness of the answer solution provided For queries submitted not through the dedicated channel work with submitters to capture them in the Help Desk system Capture solution feedback provided to queries answered in the Help Desk system including for queries submitted not through the dedicated channel Promote the use of existing documentations techniques and knowledge captured earlier in answering technical queries Conduct regular e g quarterly analysis of the support requests answered to identify area of improvements required across the organization Share analysis above with the relevant stakeholders collaborate and own implementation of agreed followup action s Conduct regular global webinars of selected subject s with the relevant teams across the region to introduce new technologies refresh specific topics share lessonslearnt etc Be familiar with new technologies being commercialized to enable providing first line support Generate the content of Technical Bulletins HSE Alerts and work with Documentation Specialist to publish them Working with Documentation Specialist generate new and or update existing documentations to capture knowledge and best practices in the organization including but not limited to those resulting from queries answered For their portfolio working with Documentation Specialist publish an annual update of their primary documentation such as Field Service Manual and or Troubleshooting guideline the latter specifically for surface equipment Deliver technical training such as those which are part of NAVIGATE both those delivered in person as well as those delivered online and those codified as TechnologyBased Training TBT Ensure the training material for their portfolio are uptodate incorporating knowledge captured through Help Desk queries answered and inline with latest revision of published documentation Required Skills and Qualifications Bachelor or higher degree in any Science Engineering discipline Minimum 5 years working experience in the specific discipline area of the helpdesk to man ESP Application Engineering ESP Field Service or ESP Surface Equipment VSD commissioning operation troubleshooting For ESP Application Engineering preference is for candidates with working knowledge of difficult applications including but not limited to gassy wells wells producing high quantity of abrasives and or scales and or corrosives and or deep and or high temperature wells For ESP Field Service preference is for candidates with working knowledge of widerange of downhole completions including but not limited to ESP packers Ytool and dual completion For ESP Surface Equipment VSD preference is for candidates with working knowledge of commissioning operation troubleshooting of at least 1 brand of VSD currently deployed by APC Working knowledge of Office suite applications Excellent English written and verbal communication skills