Visitor Services Training and Excellence Manager BLR WORLD

JOB DESCRIPTION

Visitor Services Training and Excellence Manager Zayed National Museum

About BLR WORLD

BLR WORLD is an awardwinning talent consultancy for the culture entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy Recruitment Training and Operations. We find brilliant people create high performing teams design environments and training to help them thrive then manage them seamlessly on the ground. The result Oneofakind experiences delivered by energised and enthusiastic teams exceeding the highest standards.

About the role

BLR WORLD is hiring a Visitor Services Training and Excellence Manager for composing content scheduling and delivering training to the Visitor Services team and to staff who will interact with the visitors. The training programme will begin with induction but we aim to have daily bitesize sessions and ongoing training to keep staff engaged continuously developing up to date and positive.

Key Responsibilities

• Manage the training schedule for the Visitor Services team which will need to work around operational requirements.

Devise training subjects content and session structures.

Report on training outcomes and budget.

Manage guest speakers / trainers.

Request and coordinate training sessions from other departments.

Cover other VS positions when required.

Required Experience

Strong IT skills and the ability to pick up new software quickly

Fluent Arabic and English written and spoken

Preferred Experience :

Additional languages is an advantage

Experience of working in a museum or tourist attraction

Required Education / Qualifications

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