Travel Operations Specialist

Responsibilities

• Deliver outstanding customer service with full ownership of customer needs, ensuring a high level of service excellence at every interaction.
• Manage and complete Travel reservations [Flights, Hotels, etc] using Amadeus, Travelport, and other travel systems, ensuring accuracy and compliance with company standards.
• Support customers with post-booking and urgent issues, or requests in a professional and timely manner.
• Operate within established SOPs, QA, KPIs, and service benchmarks standards, and compliance rules; accurately document actions and escalate issues when required.
• Collaborate closely with team members in a fast-paced, agile environment, supporting both B2C and B2B operations.
• Adapt to shift rotations (24x7 coverage, including weekends and holidays), ensuring continuous operational support.
• Demonstrate initiative by identifying service gaps and proposing solutions to enhance customer experience.
• Act as a role model for professionalism and accountability in customer interactions.

Qualifications

Location :

Candidates must be UAE-based and able to work from our Dubai office.