Guest Service Representative (Arabic & English Speaking) (225-924)

Overview

Guest Service Representative (Arabic & English Speaking). Primary point of contact for guests, ensuring top-notch service. Bilingual skills in Arabic and English are essential to communicate with a diverse range of guests and enhance their experience.

Responsibilities

• Greet and welcome guests in a warm and friendly manner upon arrival.
• Efficiently check guests in and out, meeting all service standards.
• Answer phone calls and handle guest inquiries in both Arabic and English.
• Maintain accurate records and files relevant to guest service operations.
• Assist guests with reservations, modifications, and cancellations as needed.
• Provide detailed information about facilities, services, and local attractions.
• Coordinate with housekeeping and maintenance to manage room readiness efficiently.
• Address and resolve guest complaints promptly and courteously.
• Process payments, verify billing accuracy, and handle cash transactions effectively.
• Ensure security protocols are followed to guarantee guest safety and comfort.
• Work collaboratively with team members to improve guest service experiences.
• Stay updated with hotel policies, promotions, and special events to inform guests.

Requirements

Job Details

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Disclaimer : talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank related information. If you suspect any fraud or malpractice, email us at

#J-18808-Ljbffr