Essential Job Functions
- Client Facing Role that manages the overall business relationship
- Account mapping business unit breakdown (touchpoints to align regional / global team)
- Run QBRs & ensure they are properly prepared for
- Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
- Report Creation / Monitoring / Distribution (responsible / accountable)
- Performance management (responsible / accountable)
- Market Analysis / Industry Awareness
- Drives collaborative efforts internally by supporting and sharing best practices in the following key areas :
- Client Reviews Strategic Business Plans
- Value add Programs Process Improvements
- Tender Management Technology Solutions
- Impact & coverage analysis >
identify service or opportunity gaps
Penetrate organizational structure and develop relationship beyond main points of contactMaintain rates and assess yields monthlyMonitor account for timely payments and assist with collections on past due invoicesEnter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global networkWhen necessary travel domestically and internationally to visit accounts / account sites and Crane Worldwide offices to review procedures and maintain customer information / satisfactionEnsure all company policies and regulatory requirements are adhered toIdentify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resourcesCreate a business development plan with short and longterm business objectives initiatives and quantified valueadded contributionsOther duties as assignedPhysical Requirements
Other Skills & Abilities
Excellent Organizational SkillsExcellent written and verbal skillsExcellent presentation and interpersonal skillsThorough knowledge of transportation industry logistics and freight forwardingThorough knowledge of successful sales techniquesStrong computer skills including Microsoft Office suiteDetail oriented able to multitask and meet deadlinesSelfmotivated able to work in a team and independentlyGood analytical and program management skills; ability to define develop and document business processes and proceduresStrong customer service problemsolving and interpersonal skillsInternal / external sales skillsTroubleshooting and problem resolution skillsLeads by exampleEducation & Experience
College degree preferredMin of 10 years successful sales or account management and operational competence. experience in freight forwarding logistics and transportation industryExperience with CRM systemsDisclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required Experience : Director
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