IT Support Specialist

Job Position IT Support Specialist Field Retail Company Name 4FRONT Location Dubai UAE Preferably Immediate Join Reports to IT Manager Looking for an experienced IT Administrator Field with Immediate Joiners to support our client s retail stores and head office This handson role involves frequent store visits and maintaining POS networks endpoints meeting rooms and backend systems Key Responsibilities Retail Field Support POS payment terminals barcode label printers and eCommerce hardware onsite remotely Maintain Meraki network devices troubleshoot store connectivity Support AV VC meeting rooms Teams Zoom and events Assist in store openings relocations rollouts and preventive maintenance Core IT Infrastructure Install configure and maintain desktops laptops printers peripherals and mobile devices Manage Active Directory Windows OS Microsoft and basic VMware administration Monitor network system health and respond to alerts Security Patching Backup Manage endpoint protection patching encryption BitLocker and vulnerability remediation Ensure backups and support disaster recovery readiness Enforce IT security policies data protection and access controls Operations Processes Handle ticket lifecycle in ITSM tools ServiceNow preferred Maintain IT asset inventory licenses and vendor coordination Document SOPs runbooks changes and provide basic user training Skills Experience 3 5 years IT support retail multisite experience preferred Strong Windows OS Active Directory and Microsoft skills Handson with POS peripherals networking Meraki dashboard knowledge Familiar with ITSM tools VMware basics and firewall router troubleshooting Comfortable with patching backups endpoint security and DR basics Certifications advantageous CompTIA A N MD ITIL Foundation Meraki CMNA Personal Attributes Professional appearance for customerfacing role Proactive serviceoriented accountable Strong communication and ability to prioritize under pressure