Remote Banker

Description

Role : Remote Banker

Location : Abu Dhabi

Role Purpose : Delivering quality teller functions and excellent customer experience through accurate and efficient processing, while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

• Processing teller service transactions such as cash deposits, cash withdrawals, cheque withdrawals, and account transfers in line with operational policies and procedures via ITM machine.
• Delivering exceptional customer experience.
• Handling additional tasks or assignments as required.
• Reporting machine / application errors and cash disputes.
• Checking ITM balances and available denominations.
• Ensuring effective productivity by maintaining an adequate number of transactions to avoid operational loss.
• Handling inbound calls according to organizational procedures, guidelines, and schedules.
• Escalating customer queries and disputes as necessary.
• Explaining ITM services and answering customer questions related to these services.
• Maintaining politeness and courtesy when dealing with customers at all times.
• Performing tasks as per the defined format.
• Meeting or exceeding daily, weekly, and monthly targets set by management.
• Proactively cross-selling various bank products to qualifying customers or callers.
• Adhering to all ADIB policies, code of ethics, and customer protection regulations.

Job Conditions :

Specialist Skills / Technical Knowledge Required for this role :

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