Floor Supervisor

The Carlton Downtown Hotel takes great pleasure in its culture which is based on respect excellence and teamwork The staff members of the hotel are dedicated to offering great customer service and they cooperate to foster a happy and encouraging work atmosphere Responsibilities Maintaining cleanliness Ensuring that guest rooms working areas and public areas are clean and orderly Supervising staff Overseeing room attendants to ensure excellent guest satisfaction Coordinating housekeeping operations Maintaining housekeeping operating standards and coordinating daily housekeeping operations Creating schedules Creating daily schedules for the staff to ensure effective communication and efficient operation Managing complaints Overseeing the customer support team to understand customer concerns and provide effective resolutions