Field Service Engineer - FHT - Bakery - Middle East

Responsibilities / Tasks

• Perform installation, commissioning, maintenance, and repair of GEA Bakery equipment at customer sites across the Middle East.
• Ensure mechanical and basic electrical troubleshooting of bakery processing machinery such as dough dividers, mixers, ovens, and related systems.
• Coordinate with customers and internal teams for project execution and equipment start-up.
• Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
• Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
• Provide timely technical support and training to customers on proper equipment usage and best practices.
• Identify spare part needs and support customers with spare parts recommendations and follow-up.
• Ensure compliance with Health, Safety, and Environment (HSE) standards during on-site visits.
• Support claims handling and warranty assessments as required.
• Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
• Maintain proactive communication with customers to ensure satisfaction and service continuity.
• Identify upselling opportunities in spare parts and services.
• Travel extensively across the region, sometimes on short notice.
• Participate actively in the company's digitalization initiatives.
• Report to the Director of Service FHT.

Your Profile / Qualifications

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