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B2B Customer Experience Director

B2B Customer Experience Director

QataryelloDubai International Financial Centre, Dubai, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market.

  • Develop and implement a customer experience strategy aligned with business objectives.
  • Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.
  • Utilize AI, CRM platforms, and automation to streamline CX operations.
  • Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.
  • Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.
  • Develop programs to enhance customer relationships and advocacy.

A successful Customer Service Director should have :

  • A degree in Business Administration, Communications, or a related field.
  • A strong background in the b2b customer experience within the technology industry.
  • Excellent leadership and team management skills.
  • The ability to handle complex customer complaints and queries.
  • Strong communication and interpersonal skills.

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    إنشاء تنبيه وظيفي لهذا البحث

    Customer Experience • Dubai International Financial Centre, Dubai, United Arab Emirates