Patient Affairs Specialist (Front-Desk) - Healthcare - FEMALE Arabic speaker

Location : 268 Al Wasl Rd, Dubai AND / OR Grove Mall, Al Barsha, Dubai

Job summary :

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

Key Responsibilities :

1. Front Desk & Patient Reception :

• Welcome, greet, and assist patients with a warm and professional approach.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
• Provide essential information about the clinic’s services, policies, and procedures.

2. Appointment & Scheduling Management :

3. Patient Experience & Support :

4. Administrative & Operational Support :

5. Coordination & Communication :

Understand, follow and support all hospital infection control programs

Requirements

Qualifications & Experience