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FCC Quality Assurance Manager

FCC Quality Assurance Manager

myZoiDubai, Dubai, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

FCC Quality Assurance Manager

Dubai, United Arab Emirates | Posted on 07 / 24 / 2025

myZoi is changing lives for the better for those who deserve itthe most. We are an exciting fintech start-up aiming to promote financialinclusion globally. Our vision is to provide a level playing field to theunbanked and the underbanked in accessing essential financial services in anaffordable, convenient, and transparent fashion. We are looking for smart,ambitious, and purpose-driven individuals to join us in this journey. Pleaseapply via the link below if you are interested.

The Role

We are looking for a Quality AssuranceManager for FCC Operations reporting to the FCC Operations Manager. You will beresponsible to lead and implement our quality assurance framework acrossfinancial crime compliance activities. This role will play a key part inensuring the effectiveness, accuracy, and consistency of FCC screening andtransaction monitoring processes, conduct ongoing training and drive a cultureof continuous improvement.

What You’ll Do : QualityOversight

  • Oversee the quality assurance of name screening, sanctionsscreening, PEP / adverse media screening, fraud and transaction monitoringalerts.
  • Ensure high-quality alert dispositioning and consistent adherenceto internal FCC policies and procedures.
  • Identify errors, trends, and gaps in analyst performance andrecommend remediation actions.

ProcessReview & Improvement

  • Conduct regular QA reviews and deep dives to assess the qualityand completeness of alert reviews and investigations.
  • Monitor the effectiveness of the QA framework and proposeenhancements in methodology and scope.
  • Collaborate with the FCC team to refine investigation playbooksand quality benchmarks.

    • Training& Coaching

  • Design and implement a training and upskilling program for FCCanalysts based on QA findings.
  • Provide ongoing coaching and feedback to improve investigationquality and consistency.
  • Maintain a knowledge repository of common issues and bestpractices for FCC processes.

    • Reporting& MI

  • Prepare periodic QA reports for senior management and regulators,highlighting findings, trends, and corrective actions.
  • Track and monitor KPIs and quality metrics to support performancereviews and risk reporting.

    • StakeholderManagement

  • Work closely with the MLRO, FCC Operations, Compliance, Risk, andTechnology teams to align QA outcomes with broader compliance goals.
  • Support internal and external audits and regulatory reviews as theQA point of contact.

    • Regulatory and Business Conduct

  • Display exemplary conduct and live by the Standard CharteredGroup’s Code of Conduct.
  • Take personal responsibility for embedding the highest standards ofethics, including regulatory and business conduct. This includesunderstanding and ensuring compliance with, in letter and spirit, allapplicable laws, regulations, guidelines and the Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate andresolve risk, conduct and compliance matters

    • Key Stakeholders

  • MLRO
  • Compliance
  • Internal Audit
  • Regulators and their appointed auditors (where applicable)

    • Who You Are :

  • You have strong communication skills, curiosity and are a quicklearner.
  • You enjoy a creative fast paced agile world
  • You enjoy mentoring and teaching other developers to create a worldclass cohesive team
  • You are a self starter and able to drive and navigate independently
  • You enjoy making friends, having fun
  • You’re happy to dig in when all hell breaks loose!

    • What You’ll Need :

  • An open and curious attitude
  • Ability to collaborate with all levels of management.
  • Able to manage conflicting priorities and situation
  • In-depth knowledge on financial service products including storevalue facility, retail payment services and consumer protection
  • Bachelor's degree in Finance, Business, Law, or a related field;professional certifications (e.g., CAMS, ICA) are a plus.
  • 6–8 years of relevant experience in financial crime compliance,preferably in name screening, sanctions, or transaction monitoring.
  • Minimum 3 years in a QA or audit-related role within FCC.
  • Strong understanding of local, regional and global AML / CFTregulatory requirements and typologies.
  • Excellent analytical, writing, and communication skills.
  • Proven track record of designing and running QA frameworks anddelivering training.

    • #J-18808-Ljbffr

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