Reservation / Sales Agent (Arabic Speaker)

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.

About the role : We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent . In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest

Responsibilities :

Conduct outgoing calls to existing guests to offer extension of stays or promotions

Approach customers in advance and follow-up about renewals

Upselling services to current guests and potential guests who wish to book

Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)

Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension

Establish and handle connections with Travel agencies and other partners for long-term partnership.

Arrange face to face viewings and close bookings accordingly

Familiarize features and location of each property to answer inquiries more effectively

Recording confirmed bookings accurately on the database in PMS

Book vacation rentals based on availability and customer preferences

Process payments and send confirmations

Working closely with Accounts to ensure payments of bookings before confirmation

Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation

Understanding the clients’ needs and requirements to offer them the most suitable options for booking

Understanding factors for pricing of each property and seeking opportunities to secure bookings

Actively get more direct bookings from local portals

Provide excellent customer service for potential, incoming, and to returning guests

If reservation quote is requested by customer, prepare and provide quote.

Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.

Follow up with guests to receive documents / information prior to their arrival.

Process the documents (such as crop the image, upload into the system, etc.).

Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)

Send email to community / register guests prior their arrival with the building.

Constantly coordinate with team members to have issues solved.

Work with issue escalation and provide reports as required by management.

Conduct any other tasks as assigned by management time to time.

Benefits :

Competitive Salary Package & commission structure.

Medical Insurance Plan.

Air Ticket Allowance.

A great working environment.

Comprehensive training and support.

Opportunity to work with multi-cultural environment

Requirements :

Fluency in (Arabic and English) both written and spoken.

Excellent communication and interpersonal skills.

Strong attention to detail and organizational abilities.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or sales is preferred.

Prior experience from Property, Hospitality, Real estate experience preferred but not Required.

If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.