IT Support Engineer

Job Title IT Support Engineer Company Mindtel Global Location Dubai UAE Key Responsibilities Provide firstlevel IT support to internal teams and resolve technical issues promptly Troubleshoot hardware software network and POS system issues Manage network components such as VLAN DNS and DHCP Assist with system upgrades installations and configurations Maintain accurate IT documentation and logs for troubleshooting and reporting Collaborate with multinational teams to ensure seamless IT operations Support IT infrastructure to maintain high availability and performance Identify recurring issues and recommend improvements for IT processes Qualifications Requirements Bachelor s degree in Computer Science Information Technology or related field 3 years of IT support experience helpdesk technical support or system administration Knowledge of networking Windows Linux systems and POS systems Familiarity with VLAN DNS DHCP and IT infrastructure management Strong problemsolving analytical and communication skills Ability to work independently and as part of a team in a fastpaced environment