Driver

OVERVIEW/BASIC FUNCTION:

The Guest Driver is responsible for providing safe, comfortable, and professional transportation services to hotel guests. As a key representative of the Front Office, the Guest Driver ensures each journey reflects the hotel’s service standards and delivers an exceptional guest experience from arrival to departure.

RESPONSIBILITIES:

· Greet guests with a warm, courteous, and professional attitude at pick-up and drop-off points.

· Safely transport guests to and from the airport, business meetings, shopping destinations, or local attractions as requested.

· Ensure the hotel vehicle is clean, polished, fueled, and in perfect working condition at all times.

· Assist guests with luggage, entry/exit from the vehicle, and any other personal assistance needed during transport.

· Communicate effectively with the Concierge and Front Office team to coordinate timely pick-ups and drop-offs.

· Keep accurate records of vehicle usage, mileage, and maintenance checks.

· Report any incidents, traffic violations, or vehicle concerns immediately to management.

· Maintain guest confidentiality and deliver discreet, VIP-level service.

· Provide information or recommendations on local attractions if requested by guests.

· Ensure adherence to hotel policies and all local traffic laws and regulations.

QUALIFICATIONS:

· Experience: Minimum 2 years of professional driving experience, preferably in a hotel or luxury service environment.

· Education: High school diploma.

· General Skills: Strong knowledge of local roads, landmarks, and traffic patterns. Professional appearance and grooming in line with hotel standards. Exceptional customer service skills with a calm and composed manner. Ability to maintain confidentiality and interact with high-profile guests discreetly. Flexibility to work in shifts, including weekends and holidays.

· Language: Excellent interpersonal and communication skills in English (additional languages are a plus)

· Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout

the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

· Licenses & Certifications: Valid UAE Light Vehicle Driver’s License with a clean driving record