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AccorHotel
ReceptionistAccorHotel • Dubai, Dubai, United Arab Emirates
Receptionist

Receptionist

AccorHotel • Dubai, Dubai, United Arab Emirates
الوصف الوظيفي

Job Description

  • Register and process check in for all arrivals.
  • Handle guest check outs efficiently and professionally.
  • Update guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message, mail and package to Guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Handle safe deposit boxes in a accordance with policies and procedures.
  • Report any unusual occurrences or requested to manager.
  • Be aware of the hotel accident Prevention Policies.
  • Ensure the cleanliness and neatness of front office area.
  • Ensures that all guests are greeted on arrival & departure of the hotel.
  • Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the daily.
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
  • Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
  • Review and update Logbook
  • Check equipment's.
  • Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times.
  • Oversee the day-to-day operations.
  • Report regularly on happening to Asst. FO/FOM.
  • Fire Procedure.
  • First Aid Procedures.
  • Handle guest complaints and report to manager.


Qualifications

  • University Degree in Hotel Management
  • Minimum 1 year in a similar role in 4-5 star Hotel



Additional Information

  • What is in it for you:

  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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Receptionist • Dubai, Dubai, United Arab Emirates

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