THE MISSION?
Create the Mama Vibe: Build a welcoming environment where both guests and the Gang feel at home by fostering a positive, supportive, and team-oriented culture. ❤️
Lead Like a Rockstar: Inspire, coach, train, and develop the Housekeeping Gang, helping everyone grow while delivering consistently exceptional service.
Own the Standards: Develop, implement, and maintain housekeeping procedures that keep every room and every corner of Mama sparkling and on brand. ✨️
Run the House: Oversee the daily housekeeping operation from scheduling and staffing to room inspections and inventory management, keeping everything running like clockwork. ⏰
Partner for Perfection: Work closely with the Engineering Gang to quickly resolve maintenance issues and keep the hotel looking its absolute best.
Laundry Like a Boss: Ensure linens and uniforms are always fresh, spotless, and ready to impress through efficient laundry operations.
Keep It Stocked: Stay on top of supplies, equipment, and departmental expenses while managing the budget wisely.
Safety Comes First: Champion health, safety, and hygiene standards, ensuring every process meets local regulations and Mama's expectations.
Walk the Walk: Regularly inspect guest rooms, public spaces, and back-of-house areas, making sure every space is clean, safe, and guest-ready. ✨
One Team, One Mama: Collaborate with every department to create smooth operations and unforgettable guest experiences, handling requests with care and speed.
Grow Your Gang: Lead ongoing training initiatives that build skills, boost confidence, and keep service standards at their very best.
Turn Feedback into Magic: Keep an eye on guest feedback, celebrate successes, and transform opportunities into even better experiences. ⭐
Think Like a Leader: Support the General Manager with departmental goals, budgeting, and continuous improvements that help Mama shine.
Live the Mama Spirit: Lead with passion, positivity, and enthusiasm, creating a workplace where the Gang loves to work and guests love to stay. ❤️✨
Always Ready: Jump in wherever needed and take on new challenges that help Mama keep the good vibes flowing.
You've been there, done that: You bring at least 5 years of Housekeeping Management experience in hospitality and know what it takes to lead a successful operation. ✨
Leadership is your superpower: You know how to motivate, coach, and inspire your Gang to bring out the very best in every shift. ❤️
Details never escape you: From spotless rooms to perfectly presented public areas, you have an eye for excellence. ✨
Problems don't scare you: You think fast, find solutions, and keep the operation running smoothly no matter the challenge.
❤️ Hospitality is in your DNA: Creating memorable guest experiences and living the Mama Spirit is what gets you out of bed every morning.
YOUR LITTLE EXTRAS:
You’re reliable and consistent: When you say you’ll deliver, you always follow through.
You’re a people person: Guests and teammates love your positive, approachable vibe.
You build connections: You take time to know your guests, creating lasting impressions.
You light up the room: Your energy lifts everyone around you, making work a joy.
You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.
If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! ✨
Housekeeping Manager • Dubai, Dubai, United Arab Emirates
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