Housekeeping Supervisor

Job Description

• Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
• Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
• Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel
• Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain an efficient operation
• Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
• Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
• Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Executive Housekeeper
• Train Room Attendants on Standards of Performance (SPIs) to maintain the desired level of performance and Leading Quality Assurance standards

Qualifications

• Good eye for details.
• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Degree in hospitality management preferred.
• Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent customer service skills and ability to handle guest complaints effectively.
• Knowledge of cleaning chemicals, proper handling, and safety procedures.
• Experience with inventory management and budgeting for housekeeping supplies.
• Demonstrated ability to train and mentor housekeeping staff.